Tenant & owner resources
At Pioneer Energy Management, it’s our mission to provide best-in-class customer service. Either contact one of our Customer Support Specialists or use one of our helpful guides below to find an answer to your question.
**Our tenant billing portal has changed. Before clicking “log in” to pay your bill, you must call 614.442.7100 to receive a Security Code. Please call before attempting to log in. Thank you!**
- Contact Customer Support – Contact our customer support team Monday – Friday from 8 AM – 4:30 PM, or call our after-hours emergency support at 614.412.9655.
- How to Read Your Meter – Water meters come in a variety of models, so check out this guide to understand how to read your meter.
- How to Read Your Bill – Where’s my rate? What days are in this billing cycle? Check out this guide to learn how to read your bill.
- Frequently Asked Questions – View our full list of frequently asked questions to see if you can quickly find the answer you’re looking for.
- Power Outages – Report an outage, or check on the status of an outage at your property.