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METER READING, Billing & Payment Collection

Increase Tenant Satisfaction with Professional Billing & Payment Collection

We transform electric and water billing & payment collection from a headache to a value-add for both property managers and tenants.

people on phones

Services

Customer Service for Billing & Payment Collection

Whether your tenants need help setting up autopay in their online account or have questions about their usage, our customer service team is committed to providing friendly, efficient service. In addition, our customer service team tries to educate tenants on usage and building healthy energy habits, all while your property management team is left to focus on the core responsibilities of their work.
Accurate and on-time billing via mail and email
Easy to read bills, with all applicable services consolidated to one bill
Excellent customer support
Online and automatic bill payment
Payment collection and processing
Real-time move-ins and move-outs
Best-in-class asset recovery
Service for most housing developments including multifamily, condos, and mobile home communities
Service for commercial and retail properties

Who we do this type of work for

Property Managers & Owners Associations

Hear From Our Customers

Pioneer Energy Management has been a wonderful part of my team! They have helped us out and even gone overboard to ensure we are satisfied. With the PEM team playing, with working with my team here at Borror, we have given the Board of Directors peace of mind with the billing. I am looking forward to a long working relationship with PEM!

Tammy

Property Manager

Why we’re different

Real people with real experience in providing value to your organization.

1

Experienced team

With more than 18 years of experience, we've seen it all and can find the perfect solution for your electric and water billing needs.

2

Customer-centered approach

Your customers will be able to speak to real people, who can quickly answer questions and solve problems.

3

Asset recovery specialists

While a tenant resides at your property, we are committed to collecting past due balances to reduce your loss due to non-payment of bills.

Start a Conversation

If you’d like to start a conversation about your electric and water billing needs, contact us via email or phone to speak to a professional. We’ll help you find an exact solution that’s right for you.

Give us a call

(614) 442-7100