How can we help you?

Questions On Your Bill?

If you’re a tenant and you have questions about your bill and need assistance:

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General Inquiries

Not sure where to start? Let us help!

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Request A Quote

If you’re a property owner or manager and are ready for a partner that can manage your electric and water allocation for you:

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At Pioneer Energy Management, it’s our mission to provide best-in-class customer service. If you have a question about your bill, please fill out the form below to contact one of our Customer Support Specialists, including your address where you receive energy service, and your account number if you already have one. Your account number can be found on your paper bill. We look forward to speaking with you.

General Inquiries

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Mon-Thur 8am-6pm
Fri 8am-4:30pm

Phone Numbers:

Call or Text: 614.442.7100
Toll Free: 844.894.8961

Power Outages:

Call or Text: 614.412.9655

Report Power Outage Form


Pioneer Energy Management
PO Box 2640
Westerville, OH 43086

Jefferson Run is currently experiencing an outage - ETA Jun 17 2024, 6:00 PM ET